As per request, here are some starting points for OCS.
Technet on OCS: http://technet.microsoft.com/en-us/office/ocs/default.aspx
The best collection OCS articles ever, NextHop: http://technet.microsoft.com/en-us/office/ocs/ee465814.aspx
OC Developer Center: http://msdn.microsoft.com/en-us/office/aa905773.aspx
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